This Support Policy describes what support you can expect from us for the our Products. If you have any questions about this Support Policy or do not agree with it, please contact us before using the our Products.
Customers who purchase an our product will be given support via the our ticketing system. When creating a support ticket, the user is required to enter the block name for support in the form. The support is only given to questions that are directly related to our pruduct. Whilst we respond to extension questions before questions from free users, purchasing an extension does not entitle the customer to a higher level of support. Support for paid extensions is subject to the same conditions for free users (e.g no support at weekend, no custom work etc).
Our official support hours are between 9AM and 6PM (IT time) Monday – Friday.
For users who are looking for support we aim to respond to new tickets within 24 hours (Monday-Friday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.
We provide our Products as is. For Extra Version users, we can consider making custom changes after a quote.
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